Dan Meyer in Clarksville makes an excellent point in his accounting blog, Tick Marks. The IRS continues to get a low C as a grade for accuracy for its tax advice to taxpayers. But what possible incentive could they have to better their performacne when it is the taxpayers who are still liable if the IRS gives them the wrong advice.
This is an insane situation in so many respects. Congress continues to increase exponentially the complexity of the IRS code at the behest of every lobbyist on K street. Citizens and businesses spend more and more time complying with the code (time which could otherwise be used to produce goods and services that actually have value) and we don't even hold the government agency, responsible for collecting the tax, accountable for errors in the advice they give to citizens.
Why do we put up with this insanity???