If you call the Internal Revenue Service for help this tax season and someone actually picks up the phone, consider yourself lucky.
The agency has set a goal of answering only 71 percent of calls to its toll-free help line this year, and those fortunate enough to get through are expected to spend an average of 12 minutes on hold, according to a report released Wednesday by an IRS ombudsman.
"This level of service is unacceptable," National Taxpayer Advocate Nina E. Olson said, calling it the "number one most serious problem for taxpayers."
Thursday, January 07, 2010
IRS Goal: Answer 71% of Calls, what if taxpayers had a similar goal?
Posted by Ben Cunningham at 8:15 AM